Shipping Policy

Shipping Policy

Welcome to KittyFanatic! Your trust means the world to us. Our shipping policy aims to be transparent and provide clarity on how we manage the delivery of your orders.

Order Processing Time:

  • All orders are processed within 3 business days. Please note, orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates:

  • Shipping charges are calculated and displayed at checkout.
  • We offer both standard and expedited shipping options.
  • Delivery estimates will be provided during the checkout process.

Shipment Confirmation and Order Tracking:

  • Once your order is shipped, you'll receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

  • KittyFanatic is not responsible for any customs and taxes applied to your order. Customers are responsible for any fees imposed during or after shipping (tariffs, taxes, etc.).

Damages:

  • KittyFanatic is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier or our support team to file a claim. Ensure to save all packaging material and damaged goods before filing a claim.

Lost or Stolen Packages:

  • KittyFanatic is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure. If your tracking information shows delivery, but you haven't received your order, contact the carrier to investigate.

Contact Information:

Return Policy:

  • At KittyFanatic, your satisfaction is our priority. If you receive a damaged item, we will gladly accept returns and provide a full refund or replacement.